Meet Colleen Onuffer

Senior Consultant

The backstory

Imagine being a Kindergartener and winning a writing award from a national PBS Kids show. Or by fifth grade, regularly writing for the Buffalo News' Kids Page -- and having the chance to interview Buffalo Sabres hockey players. And yet, that's exactly what Colleen Onuffer did. It's like she came fully hatched as a writer. Like most writers, Colleen was influenced by great teachers and professors. And as an adult, she brought that excitement for writing and communication into her career.

Professional path

Her gift for writing articles and short stories translated into Colleen's ability at Break the Ice to find the essential story in each client's industry, and develop targeted messages. Because clients are often so close to their technical side or information, they can have a hard time sorting it all out. Clients may feel it's hard to explain or put into words. With great listening skills, Colleen helps each client save time by doing that required distilling. She's able to get that information to the consumer, or the media, that works best for a particular audience. Her innate ease with and understanding of social media allows her to see opportunities for effective advertising.

Inside the office she loves:

The open BTI environment. Sharing ideas and suggestions. Bouncing ideas off her fellow staff members. Finding the perfect hook for a client's story.

Outside the office she loves:

Experiencing the beauty in traveling. Ticking off visits to all of the 11 Finger Lakes. Being outside with her dog at different parks. Reading. Eating at new local restaurants. Finding new breweries.

Colleen Knopeck

"As a client, you work one on one with a staff member, but you benefit from all of us through our collaboration."

Posts from Colleen

tapping into niche market tourism

Tapping into Niche Market Tourism

By Colleen | July 7, 2021

What is Niche Tourism? Niche market tourism uses programs to attract visitors focusing on a very specific market segment built…

Read More
How to Promote Local Tourism

How to Promote Local Tourism

By Colleen | June 9, 2021

When it comes to promoting your tourism business – whether you’re an attraction, restaurant, museum or hotel, you may feel…

Read More

Aligning Your Marketing Around the Customer Journey

By Colleen | September 23, 2020

Every customer goes on a journey when making a purchasing decision – whether buying a car, selecting a cleaning service…

Read More
Craft Beverage: Emerging Trends and Reopening Marketing

Craft Beverage: Emerging Trends and Reopening Marketing

By Colleen | June 24, 2020

Craft beverages have exploded in popularity over the past few years. But the enjoyment goes beyond imbibing in the drinks…

Read More

Strategic Planning for Recovery

By Colleen | April 29, 2020

Author and motivational speaker Simon Sinek said it best, “These are not unprecedented times. There are many cases where change…

Read More
Attractions as destinations [photo of two beers]

Attractions as Destinations

By Colleen | October 15, 2019

Across the tourism industry, there’s been a shift in what visitors are looking for and where they’re looking for it.…

Read More